7-Day Buyer Protection Guarantee
Return, Replacement & Refund Policy
Transparent, fair, and reliable returns for all clothing and ethnic fashion orders.
7-Day Window
Initiate return or size exchange within 7 days of package delivery.
Doorstep Reverse Pickup
Free automated reverse pickup across 19,000+ Indian pincodes.
Instant Refund / Credit
Refund processed to original payment method or bank account in 3-5 days.
1. Return Eligibility Criteria
Items are eligible for return or size exchange if:
Eligible for Return
- Size mismatch or incorrect fit
- Defective, damaged, or torn fabric received
- Incorrect product or color variation dispatched
- Unused garments with original tags and packaging intact
Non-Returnable Items
- Custom tailored / altered outfits per buyer instructions
- Used, washed, perfume-sprayed, or soiled clothing
- Items returned after the 7-day delivery window
- Intimate apparel or hygiene-sensitive items
2. How to Request a Return
- Log in to your account and navigate to My Orders.
- Select the delivered order and click "Request Return / Exchange".
- Select the reason (e.g. Size Exchange, Quality issue) and attach clear photos if damaged.
- Our logistics team will schedule a doorstep reverse pickup within 24-48 hours.
3. Refund Timelines & Modes
- Prepaid Orders (UPI/Cards/Netbanking): Refund is initiated automatically to the original source method within 24 hours of warehouse quality check. Banks typically reflect credit in 3–5 business days.
- Cash on Delivery (COD) Orders: You will be prompted to enter your Bank Account / UPI ID for direct IMPS transfer once pickup is verified.